Centurion Lounge – Dallas, TX
When booking my recent trip to San Francisco and Napa I thought I’d take the opportunity to grab a flight that would take me through Dallas to checkout the new American Express Centurion Lounge. The lounge is located in Terminal D on the upper level near gate D17.
This is second visit to an American Express Lounge. In 2012 I stopped by their location in Mexico City. While the Mexico City theme was a little sleeker with these small private rooms the Dallas theme was more serene and seemed to promote a slight wellness theme.
This year American Express members will lose access to American and US Airways lounges so the addition of these new lounges will off set this loss. There are only a few located in the US but I understand more are in the works. Let me mention that you will need to have a Platinum or higher Amex card to gain entrance to these lounges. If you are not in this Amex card category my opinion is that its not a motivation to upgrade. Especially since they have so few locations at this time.
I was not wow’ed by the lounge but was impressed with what is offered and all for free. The sitting areas and layout were attractive and comfortable but again, nothing especially stood out. I think there was a fireplace in one area near the bar. High table seating, low tables and plush oversized two seaters near the buffet. There are only two distinct areas. One near the entrance leading to the spa and the other areas near the bar and food flowed together. Although the spa room has access to view outdoors the other parts of the lounge only grant views of the interior of terminal D.
I apologize for the lack of photo’s of the lounge interior. I took video that I now can not find.
Something that I always expect and Amex normally delivers is outstanding customer service. Here they did not disappoint and everyone was extremely helpful, polite and attentive.
On the day of my visit the buffet was Mexican with create your own tacos. There was also a yummy sweet setup of cookies and mini cupcakes, soups and of course an open bar. Once you’ve made your way through the buffet there was table service for drinks.
After filling up on the delicious food and a couple of glasses of wine I slinked my way over to the spa.
The spa does not occupy a large space but has a sitting area and is partitioned for three types of services. Manicures, seated massage and a facial area. Services are performed in 15min increments. Initially I thought what can you do in 15mins but its actually a good idea. First you have to remember that you are on a layover and not a destination so there is actually not a lot of time to burn. Also everyone wants to be pampered right? This means that the service needs to be short enough to get in as many folks as possible given the average length of a layover. To my knowledge you are able to book each service if you have enough time so this lounge is a little gem! The service menu had several types of facials but I only had enough time for one service and went with the massage. John was able to work out my kink that I got from carrying my heavy shoulder bag. Make sure to reserve a service as soon as you check-in.
Almost forgot to mention the refreshing healthy drinks they have in the area near the spa. I for one left recharged and ready for my next flight.
Of course you will not have access to your airlines ticketing agents and staff as you would in an airline lounge but there is a departure board to monitor your flights. With all the pampering, dining and drinking you’ll need to be careful not to miss your flight!
Check out my review of the IAD Virgin Atlantic Lounge and IST Turkish Airlines CIP Lounge here.